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Job Reference:
BBBH76446_1752486212
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Role: Field Service Technician - Multi-Functional Devices
Location: North London - Inner M25
Package: up to £32,000 per annum + 10% bonus
Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ?
What will your day to day responsibilities be?
* Achieve key SLA's as directed to maintain optimum customer satisfaction.
* Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise.
* Install and network Multi-Functional Devices on customer premises to the customer's satisfaction.
* Provide advice and training to customers on all aspects of the machines' functions to ensure customers are fully aware of and utilize the full capabilities of the installed device.
* Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required.
* Perform all repairs in a safe manner and in accordance with manufacturers' recommendations and Health & Safety legislation.
* Complete all necessary reporting requirements and paperwork accurately and in a timely manner.
* Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery.
* Maintain car or walking stock to required standards.
* Support or respond to service call outs for other service teams as necessary.
* Attend and contribute to team meetings.
Requirements
We will consider any experienced photocopier or electro - mechanical service engineers living within the specified areas and who can offer
* Strong customer facing skills and experience
* Theoretical and practical experience of industry and best practices
* Ability to communicate at all levels with the customer and organisation
* Proven technical experience - electro mechanical
* Excellent IT knowledge, including networking
What is on offer?
* £32000 + bonus
* Company car
* 26 days holiday
* Phone / laptop / tools
* Pension
* Healthcare plans
Please press apply now to submit your application for this position or email. Due to high levels of response we will only be able to contact successful candidates.
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