We are currently recruiting for an exciting Team Leader opportunity based in Leeds, within our client's London Market Claims function.
In this role, you will lead a team of Claims Adjusters who work closely with the London-based claims team and adjusters aligned to specific lines of business. The Leeds team is responsible for handling higher-volume, lower-value claims across a diverse portfolio, including Professional Lines, Financial Lines, and Marine & Energy Liability.
Key responsibilities
Lead and supervise a team of Claims Adjusters, providing regular support, coaching and 1-to-1s
Work closely with the London Market Claims Managers and wider London-based claims team
Oversee and manage a portfolio of high-volume, low-value London Market claims
Monitor team performance, workload and claim progress, ensuring service levels are met
Handle assigned claims from first notification through to settlement
Ensure accurate updating of internal and London Market claims systems and communicate key developments
Triage and prioritise claims in line with internal procedures
Manage relationships and service quality of TPAs, lawyers and loss adjusters
Build strong internal relationships with adjusters, underwriters and other stakeholders
Skills & experience
Essential
A working understanding of the London Market and relevant claims systems
Strong organisational skills with the ability to manage priorities effectively
The ability to build and maintain strong relationships with colleagues and external contacts
A collaborative leadership style, with a desire to bring out the best in individuals and the wider team
The confidence to take initiative and responsibility for decision-making
A proactive mindset, with the ability to contribute ideas and drive improvements across the claims function
Desirable
Experience handling Marine and Energy Liability claims
Previous experience managing or supervising individuals
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