Reference
HUL/26/0099
Full Time Equivalent Salary (based on a 37 hour working week)
£ £53460
Occupational group
Finance
Job term
Full Time
Appointment type
Permanent
Hours
37
Division
Corporate Resources - Directorate
Closing Date
09 March 2026
Proposed Shortlisting Date
10 March 2026
Proposed Interview Date
20 March 2026
Place of work
The Wilson Centre, Hull HU1 2AG
For an informal discussion please contact
Amanda Renton
Contact telephone
Are you a strategic thinker and an inspiring leader with expertise in Revenues and Benefits? Do you thrive in a fast‑paced, complex environment where innovation, partnership and service excellence are key?
If so, we'd love to hear from you.
About the Role
We are seeking a Systems, Adjudication & Service Improvement Manager to play a pivotal role in shaping the future of Revenues and Benefits services across the Council. This is a high‑profile position, responsible for leading technical teams, driving service transformation, and ensuring that our systems, policies and practices support the efficient delivery of critical services to residents.
Working in a dynamic, politically sensitive environment, you will provide expert policy advice, manage complex appeals and adjudication processes, and lead the development and deployment of our Revenues and Benefits IT systems. You will champion innovation, embed best practice, and drive a culture focused on high performance, customer outcomes and value for money.
What You'll Be Doing - Leading strategic service development, improvement projects and cross‑cutting initiatives.
Managing the delivery of Housing Benefit and Council Tax Support appeals and tribunal preparation.
Overseeing the maintenance, enhancement and implementation of Revenues & Benefits software systems.
Driving quality assurance, risk management and operational controls across the service.
Building strong partnerships with internal services (Customer Services, Housing, ICT, Communications) and external stakeholders.
Providing expert legislative and technical advice to senior leadership and elected members.
Ensuring services remain compliant with complex, frequently changing legislation.
Managing a team of three direct reports and contributing to the leadership of a wider workforce of around 140 staff.
About You
You will bring:
Significant experience at a strategic level within a Revenues and Benefits environment.
A strong track record of driving change, service improvement and project delivery.
Expertise in managing complex data, performance information and IT system developments.
The ability to lead, motivate and develop high‑performing teams in a challenging environment.
Strong analytical, problem‑solving and decision‑making skills.
Excellent communication and relationship‑building skills, with the ability to influence at all levels.
Deep knowledge of Revenues and Benefits legislation and policy.
A commitment to customer‑focused service delivery and continuous improvement.
Essential qualifications include:
Degree or equivalent experience.
Management/Business qualification.
Evidence of continued professional development.
(Desirable) IRRV membership, project management qualification (e.g., PRINCE2).
Why Join Us?
At Hull City Council, our work makes a real difference to residents every day. You will be part of a service that supports some of the city's most important functions, with opportunities to influence policy, modernise systems, and help shape future services.
We are committed to:
Supporting your professional development
Encouraging innovation and continuous learning
Valuing diversity, respect and partnership working
Providing a flexible and supportive working environment
Other Information
This post requires a Baseline Personnel Security Check (BPSS) and a Basic DBS Disclosure.
Please note this is a politically restricted post in accordance with the Local Government and Housing Act 1989.
For an informal discussion about the role, please contact Amanda Renton, Head of Revenues and Benefits on or email
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Please click below for further guidance on how to apply and benefits of working for Hull City Council.
How to apply for our jobs – Working for Hull City Council
Benefits of working for Hull City Council – Working for Hull City Council
Why Hull is a great place to live and work – Working for Hull City Council
Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Any offer of employment to the above post will be subject to receipt of a satisfactory Basic Disclosure from the Disclosure & Barring Service.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, ad hoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.