Overview
Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange. Wescot Credit Services are on the lookout for Call Centre Agents to join our BFI Team starting 17 November 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Responsibilities
* Handle inbound and outbound calls, identify patterns and potential vulnerable customers.
* Use active listening skills and questioning techniques to support customers on their route back to financial health.
* Demonstrate empathy and resilience, be comfortable discussing difficult subjects and deliver difficult news with care.
* Complete a 4-week training programme to learn about vulnerability and support needs, signposting, regulation and how to use our systems, with effective questioning to deliver the right outcome for the customer and business. Training based in our Hull office, Monday – Friday 8.30am – 4.30pm.
* Move into weekly shift patterns with the option to choose a 35, 37.5 or 40-hour contract. Hours are Monday – Friday 8am – 8pm and Saturdays 8am - 4pm, with a rotational shift pattern and 1 in 3 Saturdays; a day off during the week prior to your Saturday shift.
Working patterns
After training, you will work a rotational shift pattern within our stated hours. Hybrid working is available once you’re fully competent and confident in your role, blending office and home working for a better work-life balance.
Your package
* Salary from £25,396 (based on 40 hrs per week) with increases depending on experience.
* 31 days holiday (pro rata) – including all bank holidays.
* Discount and cash back on hundreds of high-street shops.
* Fun incentives – seasonal parties, team breakfasts, pizza days, games, and more.
* Hybrid working – after becoming fully competent, blending office and home working.
Well-being and culture
Our team has run initiatives to improve well-being, including a Summer Party, Christmas Party, team events and outings, and a vibrant Hull office. We collaborate with local communities through activities with local primary schools about money and debt.
About Wescot and compliance
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers. Encore Capital Group, of which Wescot is a part, is Great Place to Work-Certified in multiple countries including the United Kingdom.
Diversity and inclusion are important to us. We value diverse talent and encourage a culture that includes everyone.
Compliance: At Wescot we’re regulated by our clients. Successful candidates will undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Application
If this sounds like a company you’d like to join to deliver our mission for 2025 and beyond, please apply and start your next chapter with us!
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