The role of Food and Beverage Outlets Manager is a leadership position that requires exceptional leadership skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer service. This role involves managing multiple pop-up outlets, including Cooks Fish & Chip's, Seaside Treats, and Berties Ice Cream.
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* Team Leadership: The successful candidate will be responsible for leading, motivating, and supporting the team to deliver excellent service and achieve targets.
* Guest Experience: Ensuring top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Performance Management: Monitoring individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Resource Management: Overseeing team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensuring all operations comply with health and safety regulations, company policies, and standards.
* Problem Solving: Quickly resolving any operational issues that arise, ensuring smooth day-to-day running.
* Training and Development: Supporting team development through ongoing training, mentoring, and creating growth opportunities.
To succeed in this role, you will need to have proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry. You should also possess strong leadership and communication skills, the ability to work in a fast-paced environment while maintaining attention to detail, and exceptional customer service and problem-solving abilities.
This exciting opportunity offers an attractive salary plus annual bonus opportunity, on-site accommodation, subject to availability and T&Cs, an inclusive and supportive work environment, comprehensive training and ongoing support, career development opportunities, including fully funded qualifications, exclusive team perks, and so much more.
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