Thisrole provides a high standard of administrative support to the Spinal SurgeryDepartment.
Toundertake a range of clerical and administrative duties which will includereceiving and checking documentation, reports and patient information,processing appropriately within departmental guidelines, entering informationonto the appropriate IT system and retrieving information as and whenrequired and arranging clinical appointments for patients among other duties.
Toprovide the Patient Services Co-ordinators, consultants, and clinical teamswith administrative support. To demonstrate excellent customer service topatients, relatives, carers, colleagues, and external organisations. To haveinitiative compatible to the role and always maintain confidentiality
Main duties of the job
DescribeWhat the candidate will do :
Use the Patient AdministrationSystem as required.
Politely and efficiently receivetelephone enquiries from patients, carers, and external agencies in relationto hospital appointments, admissions and general enquires.
Support patient servicecoordinators, clinicians, and management in service delivery.
To ensure proper use of the officeequipment e.g. photocopier, printer, laminator etc.
To work as an effective team memberwithin the patient services team.
About us
Overviewof your Organisation: LTHT is one ofthe largest providers of specialist hospital services in the country,covering over 100 specialties, many of which are delivered across the region.Around 49% of our patient care income of around £1.2 billion comes from ourspecialised commissioners, NHS England. The Centre for Neurosciencescomprises 6 specialties and we are the regional tertiary centre for spinalsurgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology andstroke. We operate a clinically-led structure, which means that doctors,nurses and other healthcare professionals make the decisions on how we runour services. Our Clinical Service Units (CSUs) deliver all of our servicesand are led by a triumvirate team, including a Clinical Director, a Head ofNursing or Profession and a General Manager.
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities
CoreValues & Behaviours
This individual will be expected towork well as part of a multidisciplinary team and should be patient focused,professional, and flexible in their approach to work.
Be aware of what information can bedisclosed to staff, patients, and other agencies.
Integrity, openness, and honesty.
CoreKnowledge and Understanding
Excellent customer care skills.
Be aware of and demonstratecommitment to the Trusts departmental policies and procedures.
Have understanding of Health andSafety rules and to be responsible for ones own acts and omissions.
Principalduties and areas of responsibility
ClinicalCorrespondence & Support to Clinical Services
Typing/proof reading clinicalcorrespondence relating to outpatient and inpatient attendances and otherpatient related correspondence on behalf of the consultant and clinicalteams.
Use a range of IT skills to supportthe clinical work of the consultant e.g. use of databases and spread sheetsto monitor waiting lists.
Support administrative process asdeemed appropriate by the PSC.
To provide a full clerical supportservice to the Department including organising, sorting, and filing documentsand papers; dealing with incoming and outgoing paper and electronic post asrequired.
Answer phone calls and deal withenquiries relating to patients and clinical work from a variety of sources,directly resolving where possible or transferring to appropriate personnel.
Liaise with GPs and other hospitalstaff to provide the best patient care.
Person Specification
Qualifications
* GCSE Grade C or above in English and Maths
* Willingness to undergo training as required.
* Basic computer/typing qualifications
Experience
* Knowledge of a wide range of administrative procedures
* Experience of dealing with the public
* Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
* Previous administrative/clerical experience
* Appropriate NHS experience
* PAS/EPRO/PPM+ knowledge / experience
Skills & behaviours
* Good written and verbal communication skills
* Ability to work using own initiative & manage own workload.
* Professional approach to work and colleagues.
* Able to develop good working relationships and work as part of an effective team.
* Ability to maintain confidentiality at all times.
* Personable, patient, sensitive and flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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