Responsibilities
* Own and evolve the business customer journey - from discovery, to onboarding, to ongoing value.
* Collaborate daily with engineering, design, and product marketing to ship impactful features.
* Shape the merchant experience roadmap and drive delivery practices that balance speed with quality.
* Use data to guide decisions, measure success, and spot opportunities for improvement.
* Partner with marketing and design to craft compelling stories that help customers understand why Zopa is the better choice.
* Work hand-in-hand with stakeholders across compliance, legal, and brand to ensure we build the right experiences for our merchants.
* You\'ve built B2B digital products before - portals, dashboards, self-serve tools, or similar. Experience in fintech, accounting, ERP, or marketplaces is a bonus.
* You\'re metrics-driven, comfortable with dashboards and analytics, and know how to turn insights into action.
* You\'re a strong storyteller who can bring customers and stakeholders on the journey.
* You thrive in cross-functional teams and love working closely with engineering and design.
* You\'re customer-obsessed - feedback, complaints, and insights fuel your product thinking.
* You know how to validate ideas quickly, test what works, and move on from what doesn\'t.
* Experience working in a regulated environment is a plus.
Location: Manchester — Hybrid (2-3 days/week in the Manchester office). The role may offer flexibility to work from abroad for up to 120 days a year.
Commercial - PoS Commercial / Employee - Permanent / Hybrid
Our Story: Hello there. We\'re Zopa. We started our journey in 2005 as the first peer-to-peer lending company and launched Zopa Bank in 2020. We\'re redefining finance by putting people front and centre, empowering everyone to aim high and move finance forward. Find out more at Zopa.com. We\'re proud of our achievements and our culture as one of the UK\'s Most Loved Workplaces. If you\'re excited by unconventional challenges and want to make an outsized impact, join us and help build the future of business experiences at Zopa.
We value flexible ways of working and prioritize face-to-face collaboration and work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. You\'ll also have the option of working from abroad for up to 120 days a year. If you need to work remotely, we\'ll support you so you can thrive from day one.
Subject to having the right to work in the country of choice.
Diversity Statement: Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum, and we are proud of a culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments.
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