Join Superdrug Head Office - Make a Real Difference Every Day!
Location: East Croydon station. Hours: 37.5 hours per week, 9:00am - 5:30pm. Hybrid working available, 2 days working from home and 3 days in office. Salary: Competitive.
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver that Superdrug feeling. The team is excited to be a part of this.
Key Responsibilities
* Manage end-to-end delivery of multi-channel CRM campaigns using Adobe Campaign to design and build emails, push notifications and SMS.
* Day‑to‑day production and delivery of communications including initial briefs, targeting and data selection, programming campaigns, and sharing results back with the team.
* Development and analysis of test & learn strategies to optimise communications effectiveness.
* Support CRM managers to improve campaigns focusing on customer content optimisation, highly targeted data, and activation.
* Manage scheduling and deployment of campaigns and member programmes across members and non‑members.
* View every interaction with the customer as an opportunity to brighten their day.
* Discover new ways to work that put a smile on customers and team member faces.
* Be ‘The Best You’ using positive language and behaviours with customers and team members.
* Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer‑first culture, building customer love at every touchpoint on the O+O platform.
* Actively develop ability to use AI effectively and think critically about outputs.
* Strengthen human touch – balancing AI with human coaching, empathy, and team cohesion.
What you’ll need to succeed
* Ideally 2+ years of relevant CRM experience.
* Significant and relevant experience of using Adobe Campaign.
* Familiar with SQL, HTML and JavaScript.
* Ability to organise, analyse and evaluate campaign metrics and translate these into useful insight.
* Committed to joining, having fun and celebrating everyone’s hard work.
* Builds great working relationships based on trust and respect.
* Regularly asks for feedback and uses it to improve and grow.
* Breaks down problems into smaller, manageable steps.
Benefits
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend
* 30% discount on Superdrug Own Brand Products both in store and online
* Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
* Company pension matching and bonus
* We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
* Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
* We are part of A.S. Watson Group, the worlds largest international health and beauty retailer with over 15,700 stores in 25 markets!
* Unrivalled Learning and Development programmes
* Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
* Come and be part of something special!
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