GENERAL RESPONSIBILITIES
Coordinate Viltra Care operations and team, ensuring that all activities are carried out in a safe and environmentally sympathetic manner, meeting customer and business needs.
Develop and maintain sustainable processes, staff skills, equipment usage and logistics to achieve optimised Viltra Care operations.
KEY RESPONSIBILITIES INCLUDE:
Ensure that all Viltra Care operations, including commissioning, service, repair, remediation, are conducted in a safe and environmentally sensitive manner.
Manage customer liaison for all Viltra Care activities including service booking, logistics and reports.
Schedule service activities and site team to maximise available resource productivity.
Liaise with Viltra Care team regarding necessary materials, replacement parts and equipment to achieve first time visit activity completion.
Ensure site activity reports are accurate and complete, and are issued to customer within 2 working days of completion of relevant site activity.
Work with relevant internal and external experts to oversee the collection, processing, analysis and reporting of samples.
Provide first line technical support to existing Viltra customers requiring assistance or reporting Viltra treatment plant problems (training will be provided to fulfil this responsibility.) Liaison with internal and external experts will be required in some instances, this support is readily available.
Develop Viltra Care internal processes to improve efficiency and level of customer service, including use of digital automation tools (Fieldmotion etc).
Undertake regular continual professional development to keep up-to-date with changes in technology, regulations, and processes for the enhancement of the Viltra Care service.
Maintain a high level of administration compliance, adhering to reporting and administration procedures in a timely and efficient manner and in accordance with all Viltra systems and procedures.
Work with the whole Viltra team to achieve company budget.
Provide support to Viltra activities across the business as may be required.
REQUIREMENTS
The ideal candidate will:
Have significant experience in a customer service role
Be customer focussed, striving to meet customer expectations or managing them from the outset
Have an organised / methodical approach to their work and understand the importance of accurate record keeping
Be able to adapt to a changing schedule and prioritize as necessary
Be confident in communicating with customers and other departments
Be confident in the use of Microsoft Office suite and be willing to learn how to use company CRM system, phone system etc.
Ideally have experience in scheduling / logistics but this is not essential
Ideally have experience if using Fieldmotion but this is not essential
Salary stated is a starting salary and can be built upon over time by reaching performance KPI's
Job Type: Full-time
Pay: From £25,000.00 per year
Work Location: In person