About the Role:
Yardi is seeking individuals who combine a strong technical
aptitude with a customer-service mindset to join our Global Solutions Team as
Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve
providing technical support for a wide range of Yardi's software solutions,
which are designed to meet the unique needs of different real estate markets
across the globe. You will play a key role in resolving software issues over
email and phone and collaborating closely with clients. Your ability to combine
technical expertise with a customer-centric approach will be instrumental in
fostering strong client relationships and driving their success with Yardi's
solutions.
What You’ll Do:
1. Utilize your
problem-solving skills to effectively troubleshoot application issues,
proactively addressing challenges and finding effective solutions.
2. Provide exceptional
customer support during product implementations and software upgrades,
ensuring a smooth and seamless experience.
3. Follow up on any issues
that require additional research or information from clients, ensuring
thorough and timely resolution.
4. Prepare detailed write-ups
for escalated issues, documenting cases and creating comprehensive
documentation for issue resolution.
5. Foster strong
relationships with customers, conducting coordinated weekly calls to
facilitate setups and maintain ongoing connections.
6. Collaborate closely with
Global Solutions team members across the US, actively contributing to the
collective success of the team.
Who You Are:
7. Bachelor's
degree in Business, Accounting, Finance, or a related field.
8. A
passion for numbers and strong analytical skills.
9. High
proficiency in troubleshooting and providing remote support over email and
phone, effectively assisting customers.
10. Outstanding
customer service skills with a genuine desire to exceed expectations and
ensure client satisfaction.
11. Excellent
attention to detail and a diligent approach to following processes,
ensuring accuracy and efficiency in your work.
12. Flexibility
and the ability to adapt to changing priorities, efficiently managing
tasks and projects.
Ideal to have:
13. Knowledge of accounting
principles, which will enhance your understanding and ability to address
client inquiries related to financial processes.
14. SQL Server and web Server
knowledge.
15. Previous experience in
technical support and application troubleshooting, providing you with a
strong foundation for this role.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
Join our exceptional team of ATAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!
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