Internal Sales person needed for our Sandbach based client to join their Commercial Team.
Main Purpose of Job:
The main purpose of the Commercial team Internal Sales role is to develop and maintain strong customer relationships while proactively introducing the company's products and services.
This role involves managing customer quotations and orders, ensuring accurate data entry and adherence to profit margins. Additionally, the position requires handling supply chain challenges, optimising Bills of Materials (BOM), and providing exceptional support to both the Commercial and External Sales Teams.
The role also entails managing customer order books, negotiating with suppliers, and addressing any supply or quality issues to ensure seamless operations and high customer satisfaction. Contribute to the company's sales growth while achieving both organisational and personal sales targets.
Main Tasks of Job:
1. Develop rapport and build strong relationships with existing and new customers.
2. Proactively introduce the company's products and services to existing and potential customers.
3. Prioritise and manage daily workload, addressing urgent tasks and issues promptly.
4. Handle customer quotations and orders via email and telephone, ensuring profit margins are within guidelines, and accurately input data into the KBS system.
5. Perform kit costings, optimise Bills of Materials (BOM), and manage additional customer-related tasks.
6. Maintain the 'Kit Quote Log' by accurately recording all relevant information and pro-actively following up on quotations in a timely manner. Ensure that all customer comments are documented both in the KBS quotes tab and on the Kit Quote Log
7. Prepare monthly reports for customers, outlining quotes submitted, expected conversion rates. Where possible, identify potential new opportunities for both new and existing customers
8. Assist colleagues within the Commercial and External Sales Teams to ensure the highest level of customer service and retention.
9. Address customer queries.
10. Manage proforma invoices for new/prospective customers wishing to pay via credit card, BACS, T/T, or credit card.
11. Regularly review customer buffer stock agreements based on existing contracts and component lead times.
12. Manage customer order books by rescheduling and amending orders as requested.
13. Proactively address supply chain challenges, escalating issues and communicating updates to customers.
14. Provide professional and proactive service to other departments, resolving issues constructively.
15. Review and resolve invoice and payment queries between customers, and the Accounts Department.
16. Support large-scale sales projects that drive overall company growth.
17. Contribute positively to the company's sales and marketing initiatives.
18. Identify and recommend efficiency and process improvements