Call Handler
Walton on Thames
Temp to Perm
Fully Office based
£17.00 per hour Umbrella
Key Responsibilities:
Handle inbound and outbound calls from residents in a professional and empathetic manner
Log and manage repair requests accurately using internal systems
Diagnose and triage maintenance issues to ensure appropriate prioritisation
Schedule appointments for operatives and contractors
Respond to queries relating to tenancy, rent, and general housing services
Maintain accurate records of all interactions and updates
Work closely with internal teams to ensure issues are resolved efficiently
Deliver excellent customer service at all times, particularly when dealing with vulnerable residentsKey Requirements:
Previous experience in a call centre, customer service, or social housing environment
Strong communication and listening skills
Ability to remain calm under pressure and handle challenging situations
Good IT skills and experience using CRM or scheduling systems
Strong organisational skills and attention to detail
A customer-first approach with a problem-solving mindsetDesirable:
Experience working within social housing or property services
Knowledge of repairs and maintenance processes
Understanding of housing management systems