Complaints Handler£12.97 - £14 Per hour37.5 hours per week + possible overtimeCortonwood, S73
* Do you have previous customer service, call centre or complaints handling experience?
* Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
* Can you solve problems, find solutions and remain calm under pressure?
If you have answered yes to the above then we want to hear from you!This is a great opportunity to join a leading parcel delivery company, who specialise in cost effective logistic solutions and provide a first point of contact customer service for any of their clients.Main duties:
* Answering a high volume of inbound calls from customers
* Resolving queries and complaints in a professional manner
* Using multiple computer systems to update customer records, track parcels, look up information and record call details
* Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
* Providing a first-time resolution wherever possible
The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for re-delivery and general feedback on the service provided. Due to the nature of the calls, you will need to demonstrate:
1. Resilience
2. Empathy
3. Patience
4. The ability to re...