Overview
Customer Analytics Manager – Up to £75,000 + Car Allowance. Knowsley – Hybrid (3 days per week in office, 2 from home).
A leading UK retail brand is hiring a Customer Analytics Manager to own the customer data strategy, lead a team of six analysts, and deliver insights that shape business-critical decisions across marketing, ecommerce, and commercial operations. This is a strategic role requiring strong SQL skills, leadership experience, and a deep understanding of customer behaviour in a retail or ecommerce environment.
The Company
A household name in the UK retail sector with a strong ecommerce and in-store presence. You will work closely with senior leaders to ensure that customer data drives strategy.
The Team
You will lead a talented team of six analysts with varying technical skills. You will mentor, upskill, and guide the team while ensuring delivery of business-critical insights.
The Role
As Customer Analytics Manager, you will combine leadership with hands-on technical skills. You will deliver key insights on customer health, behaviour, profitability, and lifecycle that directly inform commercial strategy. Proactivity and a strategic mindset are essential.
Key Responsibilities
* Lead customer analytics strategy, working with senior stakeholders across brand, product, and commercial
* Provide actionable insights into customer behaviour, health, churn, and lifetime value
* Use SQL (BigQuery) to extract, manipulate, and analyse customer and sales datasets
* Mentor and develop a team of six analysts across customer, ecommerce, and engineering
* Support marketing and ecommerce analytics initiatives, including campaign and web analysis
* Drive decisions on customer profitability, acquisition, and retention strategies
* Present insights clearly to senior stakeholders, influencing decision-making at the highest level
Your Skills and Experience
* Strong SQL skills (BigQuery preferred)
* Proven leadership/line management experience
* Retail or ecommerce background
* Ability to deliver strategic, actionable insights from customer data
* Experience working closely with senior stakeholders
Nice to Have
* Marketing analytics or ecommerce analytics experience
* Web analytics exposure
* Strong presentation and stakeholder engagement skills
The Benefits
* Salary up to £75,000 + £5,000 car allowance (DOE)
* Hybrid working – 3 days onsite in Knowsley, 2 from home
* Opportunity to lead a high-profile analytics function
* Work closely with senior leadership and shape customer strategy
* Excellent progression opportunities within a large retail brand
How to Apply
Please register your interest by sending your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.
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