Customer relations consultant

Job Description

Do you want to contribute to a safer UK market while gaining an authentic international experience as a consultant?

Obelis is currently looking for a Customer Relations Consultant (UK-based)!

Your role and key responsibilities will be:

As a CR Consultant, you will play a key role at the intersection of client relations and regulatory affairs. In this r position, you will manage complex client situations, escalations, and regulatory challenges across the client base, ensuring high-quality, compliant, and solution-oriented support.

Your responsibilities will include:

• Handle complex client cases and escalations across the client base.
• Lead and manage difficult client interactions and negotiations, particularly in sensitive or high-risk situations.
• Ensure consistency and quality in client communication, aligned with service scope and internal standards.
• Coordinate with internal regulatory teams to deliver accurate and timely responses.
• Support the resolution of complaints and recurring client issues, including root cause identification and follow-up actions.
• Provide structured insights and recommendations based on client cases and regulatory trends. Identify risks and contribute to preventive actions and process improvements.
• Contribute to client-facing regulatory documentation, when required.
• Support alignment between CR, CS, Sales, and RA in complex situations.
• Participate in Obelis events.

Requirements

• Applicants must hold a valid UK work permit.
• Bachelor’s or Master’s degree preferably in Business, Communications, Regulatory Affairs, Law, or a related field (or equivalent experience).
• 3–5 years of experience in customer relations, consulting, or regulatory affairs.
• Proven experience handling complex cases, complaints, or escalations.
• Experience in a regulated environment is a strong advantage.
• Strong communication and relationship management skills, with the ability to handle sensitive situations with professionalism and diplomacy.
• Ability to manage high-pressure and complex scenarios with autonomy and sound judgment.
• Solid understanding of regulatory environments and their impact on clients.
• Analytical mindset with the ability to translate issues into practical improvements.Ability to work cross-functionally across teams and stakeholders.
• High level of organization and prioritization.
• Fluency in English (written and oral). Knowledge of additional languages is a plus.

Training & Development

At Obelis, we believe in continuous learning and professional growth. In this role, you will further develop your expertise in:

• Advanced client communication and escalation handling.
• Risk management in customer relations.
• Project and stakeholder management in cross-functional environments.

Benefits & Conditions

• Location: Oxford
• Full-time position
• Hybrid work setting

Company Profile

Obelis s.a is a quality-driven, service-oriented company, with over 30 years of experience in EU Regulations. Providing consultancies on medical devices, cosmetics, and other consumer goods, we believe in making manufacturers better through compliance and making safe products available on the market.