Technical Service Advisor Platinum Recruitment is working in partnership with a fantastic business who are within the Retail industry, actively recruiting for a Technical Service Advisor based in Langley, Berkshire. Why choose our client? A fantastic business within the logistic. A vast growing & evolving business who are all about values & there employees offering development & a fantastic place of work. Package £30,000 to £40,000 A full time & permanent role Monday to Friday 0900 to 1700 Fully onsite working Parking onsite Technical Service Advisor - What's involved? Technical Service Advisor Answer phone and email queries from customers regarding technical & installation issues on all our products. Ask questions about the plumbing and installation to identify if it is our product or an install failure. Advice about products/how they work and problem solving. Sending warranty replacement items and reporting faults to the supplier/factory. Identifying spare parts required rather than send a whole new item (when customer has a problem). Send goods out to customers via Sage 200 computer system. (this role is as much Customer Service as it is Technical advice). Requirements: Knowledge of plumbing and products is desirable. Excellent customer service. Able to reply to emails and phone calls in a quick turnaround. Keep clam when customers are upset and able to defuse the situation. Able to ask questions to ascertain the issue when the customer cannot explain clearly (possibly 3 rd hand details). Happy to jump in and help with any sort of customer enquiry and learn our products so can be better informed. If you're ready to make a lasting impact in a company that values creativity & quality, we would love to hear from you - apply today ! Technical Service Advisor Consultant: Lisa Job Number: 933050 / INDCOMM Location: Langley, Berkshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.