Join a Luxury Retreat Team Creating Unforgettable Guest Journeys
Looking for a rewarding Guest Relations role you can leave a lasting impression? Step into a career where no two days are the same - and where your passion for people, service, and storytelling helps shape a truly extraordinary guest experience in one of Dorset's most beautiful settings.
Why apply for this Guest Relations role?
This is more than just a front-of-house job. You'll be the heartbeat of the guest journey - supported by an outstanding team and exceptional employee benefits:
£28,000 - £34,000 annual salary
Private Medical Insurance
Enhanced Pension Scheme
Enhanced Annual Leave package
Life Assurance
Performance Related Annual Bonus SchemeWhat you'll be doing:
You'll lead the guest experience from start to finish, acting as the go-to concierge and ambassador for this high-end retreat in Bridport. Your key responsibilities will include:
Managing all guest communications from enquiry to post-stay
Creating personalised schedules, experiences, and activity bookings
Proactively handling feedback, special requests and guest needs
Supporting CRM accuracy, GDPR compliance and upsell opportunities
Coordinating with Housekeeping, F&B and Grounds to deliver 5-star service
Supporting event delivery, marketing activations and guest communications
Providing insight reports to help improve operational deliveryThis is a hands-on, guest-facing role with evening and weekend shifts as part of the rota.
What we're looking for:
We're seeking the right person in Bridport who thrives in a dynamic, people-focused role. You'll bring:
Experience in concierge, guest relations, or luxury hospitality
Outstanding communication, problem-solving and coordination skills
A passion for creating meaningful guest interactions and memorable stays
Confidence using CRM systems and managing guest data
The ability to multitask across departments and deliver to a high standardIf you're ready to bring your service skills and personality to a Guest Relations role where every detail matters - this could be your next career step.
Apply now - we'd love to hear from you.
Job Number │ GR(phone number removed)AH
Location │ Bridport
Role │ Guest Relations
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy