Receptionist – Bupa Dental Care Coulby Newham
Hours: 30 hours - Monday to Thursday 8.30 - 5 (Flexibility to work occasional Fridays and Saturdays)
Salary: 12.21
Location: Bupa Middlesbrough, England, United Kingdom
Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients—welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. This varied role places you at the heart of the practice, helping us deliver the excellent customer care we’re known for.
What You’ll Be Doing
* Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
* Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
* Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
* Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
* Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
* Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment, assisting with admin and helping the Practice Manager keep everything running smoothly.
What We’re Looking For
* Previous experience in a customer‑focused role.
* Strong communication skills, both face‑to‑face and over the phone.
* Confidence using IT systems to manage bookings and records.
* A proactive, flexible approach – ready to help where needed to support the team.
* Professionalism, empathy, and a genuine passion for delivering excellent service.
* Confidence in promoting and upselling Bupa Dental Care products and services, including plan options, finance, and insurance claims.
Benefits Of Working With Us
* Competitive pay – with opportunities to increase through training and development.
* Healthcare & wellbeing support – remote GP, physiotherapy, and mental health services through MyHealthcare; annual allowance of ≈£350 to spend on Bupa products; Employee Assistance Programme, Family Mental HealthLine, Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
* Financial & lifestyle benefits – retail discounts, tools for financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, and access to Wagestream for pay before payday.
* Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
* Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
* … and much more, just ask!
You’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, with opportunities to grow your career in a business that puts people first. If you’re organised, approachable, and love helping people, this could be the perfect role for you.
We encourage all of our people to “Be you at Bupa”; we champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa Dental Care is an equal opportunities employer. Bupa takes pride in being a Level 2 Disability Confident Employer and will offer interview/assessment to disabled applicants who best meet the minimum criteria, ensuring fair treatment and reasonable adjustments.
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industry: Hospitals and Health Care
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