Job Description
This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
* Provide telephone and email support for internal users
* Microsoft365 User Administration
* Starters / Movers / Leavers Process
* Backup administration and testing
* Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
* Document new and update existing IT procedures
* Assist with projects of all sizes including technology infrastructure and software projects
* Overall management and responsibility for the efficient handling of support requests
* The ability to conduct and participate in client meetings / system demonstrations
* Remote support for clients regardless of location
* Software installation, desktop imaging, software inventory and monitoring
* Configuration and installation of physical and virtual servers
* Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
Qualifications
* A minimum of 3 years’ experience providing 2nd and 3rd line IT support
* A professional approach with excellent communication and interpersonal skills
* Strong experience installing, supporting, and troubleshooting:
o Windows 11
o Microsoft 365 and Exchange
o Active Directory
o Networking technologies including DNS, DHCP, and TCP/IP
o VMware and Hyper-V
o Remote access tools
o Mobile device configuration and support (iPhone/iPad)
* The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
* The ability to accurately understand and interpret customer requirements
* Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information
* 22 days holiday (increasing to 25 days after 1 years service and with length of service)
* Free onsite gym
* Free breakfast and lunches in our onsite canteen "The Hangar"
* Cycle to work scheme
* Private healthcare and pension
* 2x "Giving back" charitable days per annum