Service Desk Support / 2nd Line / Contract / Melksham
An urgent requirement for an IT support Engineer has become available with an organisation based in Melksham.
This will be an initial 3 months (view to extend or go permanent) and will require someone on-site for at least 3 days per week.
Responsibilities:
* Responsible for providing support for all IT services in line with agreed Service Level Agreements
* Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
* Provide desk-side support to all employees in the Support Operations Centre
* Ensuring all tickets are logged and data captured in full and correctly
Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
* Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.
Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)
Service Desk Support / 2nd Line / Contract / Melksham
Robert Half Ltd acts as an employment business for temporary positions and an em...