Job Description:
Receptionist / Administrator
Location: London Medical, 49 Marylebone High St, London, W1U 5HJ
Contract: Permanent, Full time.
Hours: 40 hours a week – Monday to Friday, working shifts between 8:00am to 6:00pm
Salary: £29,300 + Excellent Benefits
Closing Date: Wednesday 7th January 2026
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
You’ll help us make health happen by:
1. Greeting and welcoming customers
2. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
3. Maintaining a well-presented reception and waiting areas
4. Ensure all customers have the correct paperwork to support their visit
5. Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
6. Collect post, open, date stamp, distribute, and post outgoing post
7. Working as part of a team
8. Ensure compliance with the business Quality Management System
Key Skills / Qualifications needed for this role:
9. Excellent communication skills both written and verbal
10. Deliver an outstanding customer service by being friendly and welcoming
11. Well organised, reliable and have a proactive attitude
12. Computer literate
13. Knowledge of medical terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
14. 25 days holiday, increasing through length of service, with option to buy or sell
15. Bupa health insurance as a benefit in kind
16. Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
17. Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
18. Wagestream - Have early access up to 40% of your earned wages within minutes
19. Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
20. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.