Salary: £25,000 - 28,000 per year Requirements:
* Experience in a 1st line IT support or IT service desk role
* Working knowledge of Windows OS and Microsoft 365
* Understanding of IT support principles and ticketing systems
* Basic knowledge of Active Directory
* Strong communication skills with the ability to explain technical issues clearly
* A proactive, customer-focused and team-oriented approach
* Relevant IT training or certifications (e.g. ITIL) – desirable
* Exposure to Microsoft Teams, SharePoint or MDM – desirable
Responsibilities:
* Provide 1st line technical support for hardware and software issues
* Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate
* Support Microsoft 365, Windows and basic Active Directory administration
* Set up and maintain meeting room and AV equipment
* Deliver IT inductions and support employee onboarding and offboarding
* Prepare and configure laptops, devices and user accounts for new starters
* Maintain IT asset inventories, documentation and how-to guides
* Support desk moves, office IT setup and general IT tasks
Technologies:
* Active Directory
* Hardware
* Support
* ITIL
* Microsoft 365
* SharePoint
* Windows
* Office 365
More:
We are excited to announce a newly created role in our highly collaborative team, where you will deliver frontline technical support. In this position, you will play a key role in resolving day-to-day issues, supporting new starters, and ensuring that our technology enables the organization to operate effectively.
last updated 5 week of 2026