Overview:
We’re seeking an experienced Homelessness & Housing Solutions Advisor to join the Housing, Communities, Environmental & Planning directorate. This hybrid role (two days per week onsite in Redditch) focuses on delivering a high-quality, customer-centred homelessness prevention and housing advice service in line with the Housing Act 1996 (Parts VI & VII) and the Homelessness Reduction Act 2017.
Key Responsibilities:
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Deliver a professional homelessness and housing-solutions service focused on prevention and relief of homelessness.
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Provide front-line advice and triage, managing customer approaches both face-to-face and by telephone.
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Secure temporary accommodation in emergency homelessness cases.
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Promote self-service options and assist customers using digital housing systems such as Redditch Home Choice.
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Administer and maintain the housing register, ensuring fair and transparent allocations.
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Support performance reporting, data analysis, and service-improvement projects.
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Build strong relationships with private-sector landlords, partner agencies, and internal teams to maximise housing options.
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Ensure compliance with legislation, safeguarding, data protection, and Council policy.
Essential Requirements:
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Minimum 3 years’ experience in homelessness, housing options, or related customer-advice services.
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Sound knowledge of housing and homelessness legislation, including Parts VI & VII of the Housing Act and the Homelessness Reduction Act.
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Proven ability to manage complex cases with empathy, professionalism, and attention to detail.
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Confident communicator able to handle sensitive or challenging situations.
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Competent using housing-management IT systems and digital application portals.
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Onsite availability (2 days per week) in Redditch must be confirmed with candidates before submission