WehaveafantasticopportunityforanOperationsManagertojoinourOperationsteaminWeston-Super-Mare.Thisisafulltimepermanentrole.
ReportingtotheHeadofOperations,theOperationsManagerisaccountableforallaspectsofoperationalperformanceforthedepot.Asachampionofourcustomers,thepostholderwillbuildandmaintainacustomercentricculture.
Youwillsupportyourteamindeliveringexcellentcustomerexperiences,whileleadingagovernanceagendathatsupportlegislativeandpolicycompliance.
Throughyourleadership,theOperationsManagerwillestablishanddevelopandengaged,talentedandhighperformingoperationsteam,nurturinganinnovativeandcontinuousimprovementculture.
KeyResponsibilities
1. Leadthedepotoperationsteamtoconsistentlydeliverasafeandreliableservicetocustomers
2. Managestaffandotheroperationalcostswithinbudget
3. WorkwiththeTrainingfunctiontoensurethatoperationalteamsarecompetentlytrained,andto achieveagreedestablishmentrequirements
4. SupporttheServicePerformanceTeamtofosterexcellentworkingrelationshipswithdrivers,enablingaconsistentcustomerexperience
5. Maintainaccuraterecordsforallaspectsofoperationalstandardsandperformance
6. Leveragetechnology,processesandbusinesssystemstoimproveoperationalperformance
7. Proactivelymanagetradeunionrelationships,includingsupportingthenegotiationofany changestotermsandconditions
8. Representthebusinesswithlocalstakeholderstoenhancethecompany'sreputation
9. Wor...