Receptionist/Administrator - Emergency Department
Mid and South Essex NHS Foundation Trust
Closing date: 28 April 2026
The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk.
This is an opportunity to work in a fast‑paced environment at the front of patient care, within a busy Emergency Department.
Ideally you will be an enthusiastic, motivated, compassionate, and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.
The main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes.
You should display excellent communication and organisational skills, be computer literate, and be expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.
Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24-hour, 7‑day a week service is required, which will include bank holidays and night shifts. Shifts are split into early (07:00‑14:30, 08:00‑16:00), late (14:30‑22:00, 16:00‑00:00) and night (22:00‑07:00).
Main duties of the job
Provide comprehensive, flexible and efficient administrative support as part of rotational shift patterns for the Emergency Department. Create patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff.
Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times, including times of distress.
Qualifications
* Minimum 4 GCSEs or equivalent including English language
* Customer Care Training
Knowledge & Experience
* Computer literate and ability to acquire an advanced working knowledge of the specialist departmental IT system
* Ability to demonstrate experience in a health care or similar customer care environment
* Knowledge and experience using a computerised Patient Administration System (Lorenzo)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer
Mid and South Essex NHS Foundation Trust
Salary: £25,760 per annum (pro rata for part time)
No visa sponsorship available for this role. Candidates on a graduate Visa may be employed, but sponsorship cannot be offered once the graduate visa expires.
#J-18808-Ljbffr