M&S Commercial Optimisation Manager
Contract type: Fixed Term Contract (until Feb/March 2027)
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Manager (Equivalent to Senior Buyer)
Application Closing Date: Wednesday 13th May
About The Team and the Role
As an integral part of the M&S Partnership team, this role is key in driving continuous momentum in our close relationship. We have an ambitious agenda of tapping into multiple cross‑functional opportunities to maximise the benefit of M&S for our customers. We’ll do this by creating further joint value, aspiring to grow M&S ahead of the total business on ORL, grow our joint market share, facilitate closer touchpoints to uncover efficiencies and better ways to collaborate all across the business.
Key Objectives (H1 26/27)
* Improve the data integrity & process controls for managing M&S margin
* Improve the M&S NPD availability & visibility online
* Deliver commercial optimisations & continue to participate in the Winning choices programme
* Accelerate joint sourcing & ambitious overhead dilution to recover investments we make in reducing price points for customers
What You’ll Do
* Be the M&S champion inside ORL and interpret data from multiple sources to identify and understand drivers of over‑ and under‑performance
* Analyse and understand M&S performance online, create weekly/monthly reporting & performance updates, and work with M&S to identify priority areas for deep dive analysis and commercial optimisation recommendations
* Build and run the agenda for the weekly partnerships meeting, shape the content for the Commercial Working Groups and support analysis and prep for the bi‑monthly Top to Top Steer Co
* Align with M&S on the category visibility priority plans and calendar of execution
* Work closely with merch to build execution plans for all levers across the site, heroing M&S and maximising OSP opportunities to test and learn
* Collaborate with our M&S partnership lead in Customer to ensure strong ways of working with M&S Marketing, and to align trade & campaign plans as much as possible
* Facilitate delivery of the M&S & ORL joint commercial objectives and support execution through workstreams (NPD and range extensions, optimising M&S cat trans on Ocado, improve availability, improve ways of working)
* Support M&S in building internal capabilities to understand performance and trading on Ocado using Beet and customer research
* Work with M&S counterpart to build out and manage the communications & engagement plans
* Support the strategic partnership associate to land launches in line with stores through working with 1) M&S to optimise the product set‑up processes and 2) Ocado supply chain to optimise product launch and ramping of NPD sales
Who You Are
* Collaborative: Building relationships is one of your strengths…
* Commercial: Have a strong understanding of how to drive performance on site…
* Analytical: Able to proactively seek out data sources, interpret data and identify key drivers for performance, and make compelling recommendations to stakeholders
* Rigorous: Strong attention to detail and ability to prioritise workstream based on commercial performance gains
* Results‑oriented: Able to consistently deliver against KPIs within an evolving landscape
* Customer‑focused: Putting your customers at the heart of everything you do
What’s In It for You
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Hybrid flexibility: 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Equal Opportunities Employer
We’re an equal opportunities employer and ensure all potential colleagues are treated fairly and equally. If you need this job description in an alternative format or require reasonable adjustments during the recruitment process, please let us know.
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