Summary
Are you passionate about real estate and the sales industry? Join this Business Administration Apprenticeship and learn to manage admin tasks, assist with client enquiries and utilise real estate software. Contribute to our success by managing office operations and client satisfaction. Thrive in an environment that fosters growth.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
The employer will conduct regular wage reviews.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm (alternate Saturdays)
40 hours a week
Start date
Monday 16 February 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a busy office environment and there is plenty of administrative duties to complete.
These include:
* Assisting in managing property listings and updating databases
* Responding to client enquiries via phone, email, and in-person
* Supporting administrative tasks such as filing, data entry, and document preparation
* Learning to use real estate software for scheduling appointments and managing client information
* Collaborating with team members to ensure smooth office operations
* Providing excellent customer service to clients and visitors
* Assisting in organising and coordinating marketing materials for property listings
Where you'll work
Albany Road
B17 9JX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Attention to detail
* Communication skills
* Customer care skills
* Organisation skills
* Problem solving skills
* Team working
Other requirements
Have you considered the location, hours, pay rate and duration of this apprenticeship?