The Role
As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.
You will ensure all employees are given what they need, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service‑focused team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
Supporting the Store Manager in the following:
Developing the best
* Guide and coach the team to inspire a “customer first always” approach.
* Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
* Ensure that the team have the right training to deliver service expectations and that performance is managed “in the moment” with regular feedback.
* React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
Driving results
* Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
* Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.
* Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.
* Ensure that the team have the right training to deliver service expectations and that performance is managed “in the moment” with regular feedback.
Operational
* Keep up to date with and adhere to company policies and procedures.
* Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.
* Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.
* Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.
Commercial
* Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.
* Build an excellent and focused team.
Future Focus
* Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
* Embrace the development of multi‑channel advancements and understand the commercial impact it has on our business.
Skills & Qualities
Key skills
* Ideally have worked within a supervisory or management role in a customer facing environment
* Retail exposure beneficial
* The ability to thrive in a sales targeted environment
Personal qualities
* Outstanding written and verbal communication skills
* A desire to use your initiative to solve problems
* Proven leadership ability
* Decision‑making
* Excellent Interpersonal skills
* Adaptable to change
* Time management
* Conflict resolution
* Excellent team player
* Mentorship
* Passion for the brand
What We Offer
* Competitive salary
* An opportunity to work with global sporting partners
* A chance to build a career with a fast paced, high growth brand
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