To provide an administrative service to the Central Locality HUB, ensuring that administrative systems and procedures are carried out in an efficient manner and day‑to‑day issues are managed proactively. They will provide a professional and competent service by answering the HUB telephone line, managing calls, taking details, and passing them to clinical members of staff where appropriate. The role requires the post holder to meet deadlines, achieve results and work using their own initiative.
Responsibilities
* Provide comprehensive administrative support to the Hub Team including typing of letters, notes of meetings and other documentation for dissemination.
* Organise and prioritise own workload and work without supervision in line with processes and SOPs.
* Implement and maintain central filing systems for patient and staff records.
* Ensure archiving of patient and staff records in line with trust policies and procedures.
* Undertake general administration duties including photocopying, sharing of information, replenishing documentation and supplies as required by the Hub.
* Respond to both clinical and non‑clinical enquiries from patients, relatives and wider MDT working closely with the Hub and signpost to appropriate clinicians and other services as required.
* Undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Important
Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.
To provide high quality professional administrative support to the Hub. To support the Team Manager and the Hub Team to implement efficient office systems and procedures. The post holder is required to communicate effectively and courteously with a range of internal and external people ensuring high standards of customer service is met at all times.
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to “Be Part of Our Team” and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
This advert closes on Monday 8 Dec 2025.
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