Company Description
Night Receptionist (PT)
Join us at Accor, where life pulses with passion! Our mission at Novotel Manchester Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.
Whether you're looking for a job, a career, or a calling, we have something for you! Grow your experience anywhere and explore limitless opportunities across 5000 Accor hotels in over 100 countries.
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks: Our objective is to make you grow and unleash your personality
As our next Night Receptionist, you will provide an amazing and heartwarming welcome to our guests, connecting with them, and ensuring their stay exceeds expectations. You'll make friends, develop a reputation for outstanding service, and learn new skills supporting your personal and professional growth. You will be an all-rounder within an experienced team, delivering bar service alongside a warm hello that says "I belong" to guests.
The role covers our two adjoining hotels: Novotel Manchester Centre and Ibis 96 Portland Street.
You will be a team player, embracing challenges with a limitless mindset, reminding guests that we are part of Accor.
You will be the face of our hotels, extending a warm welcome, prioritizing guest well-being, and adding personal touches to their stay—whether ordering a special dish, creating a unique drink, or ensuring their room has that special anniversary sparkle. You will be passionate, dedicated to continuously improving hotel services.
Hospitality is a work of heart. Join us and become a Heartist.
Job Description
We are seeking a dedicated and professional Night Receptionist to join our team in Manchester on a part-time basis. You will play a crucial role in ensuring guest safety, comfort, and satisfaction during overnight hours. This position requires attention to detail, excellent customer service skills, and the ability to work independently.
* Welcome guests, handle check-ins and check-outs during night hours
* Process walk-in reservations and manage bookings via phone and email
* Respond to guest inquiries, resolve issues, and address complaints promptly and professionally
* Answer phone calls and direct them appropriately
* Perform end-of-day system closures and administrative tasks
* Conduct security rounds to ensure safety
* Support night audit procedures using hotel management system
* Generate and review nightly reports
* Make decisions regarding guest and building safety during night shifts
* Collaborate with other departments for seamless guest experiences
* Maintain accurate records of activities and interactions
* Assist with early morning breakfast setup as needed
* Monitor and report maintenance issues
* Coordinate with housekeeping for early check-ins
* Manage lost and found items, documenting and securing them
Qualifications
* Experience in night shift hotel operations preferred
* Excellent command of English, verbal and written
* Proficiency in hotel management software, preferably Opera Cloud
* Strong problem-solving skills and decision-making ability
* Outstanding customer service focus
* Excellent communication and interpersonal skills
* Attention to detail and organizational skills
* Flexibility to work nights, weekends, and holidays
* Basic computer skills and familiarity with office software
* Knowledge of safety and emergency procedures
* Ability to remain calm under pressure
* Team player with a positive attitude
Additional Information
Your team and working environment:
You will work with an established front office team supporting your induction. You will also have access to:
* Complimentary leisure facilities
* Discounted hotel stays nationwide
* Complimentary meals on-site
* City Centre parking
* 30% discount on F&B outlets nationwide
* Training and development opportunities
* The global Accor network of over 500,000 Heartists
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