We are currently looking for an experience service desk operator to provide general helpdesk and administration support within the business, We are looking for someone with strong IT skills and a background within helpdesk and contact centres. What we are looking for: * Have experience working within a service delivery or contact centre.Possess strong IT skills. * Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. * Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers. * Work effectively under pressure within a busy and diverse environment. * Show a creative approach to analysing and solving problems using technology and reported information. * Adhere to process and compliance requirements. * Work well as part of a team Main duties: * Scheduling and planning works for engineers and sub contractors * Up-dating jobs on Maximo CAFM system and use of Click planning platform * Ensure Purchase Orders for all contracted works are correctly raised and approved for payment * Monitoring the mailbox and ensuring that all incoming emails are dealt with * Review all certification, worksheets and contractor reports to capture any remedial works required * Working with Operati...