Role - Customer Service Advisor (Banking) - NewcastleRole Type - Initial 6 month contract, followed by permanent employment. (To start asap)Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily)Salary/Pay - £12>£14 per hour (subject to experience, 7.5 hours paid per day, 37.5 a week)Details of working hours & location:Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am>8pm. Some weekend work rota'd in, every few weekends.The Cobalt Business Park site is easily accessible with bus and train links.Our client partner with a Major UK High Street Bank as well as a Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries.Required Skills:Customer Service Experience (Largely inbound calls)Excellent communication skills, written & verbalExperience resolving customer complaints would be beneficialData entry & use of CRM Systems / Call logging systemsAny experience within the financial/banking sector is well received but not essentialBasic IT understanding & skills requiredThe ideal candidate will have the experience in the below, as part of their skill-set:Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approachAble to work in a fast-paced environment, ensuring defined protocols are followed.A good eye for detailManaging customer information in line with GDPRA Team PlayerIf you would like to discuss this role in more detail, please apply via this advert, sending a full CV for review