* Scheduling Administrator
* Duration – 4 months
* Rate: £14.00 p/h + £2.04 p/h holiday pay
* Location: Hampshire, GU14 7DL – office-based 5 days per week
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.
Key Responsibilities
* Use the Remedy ticketing system to manage and update customer cases.
* Schedule engineers to visit customer properties to replace routers.
* Make outbound calls to customers to confirm availability and arrange suitable appointment times.
* Liaise between customers and field engineers to ensure smooth and timely job completion.
* Update records accurately and maintain clear communication with the wider project team.
Requirements
* Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
* Confident telephone manner and strong interpersonal skills.
* Ability to work in a fast‑paced, high‑volume environment.
* Experience using ticketing or scheduling tools – Remedy experience preferred.
* Strong organisational and time‑management skills.
Additional Information
* Majority of the work involves outbound calling to customers.
* Full training will be provided on project-specific systems and processes.
* This role may involve shift work depending on project demands.
For more information on this role, please contact Scarlet Wilson.
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