Overview
Equine Senior Administrator / Head Receptionist
Full-time - 40hrs per week, Monday to Friday, 8.00am to 5.00pm.
Salary up to £34k per annum, depending on skills and experience.
We are a friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery throughout the Thames Valley.
We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our team in this new role.
We would love to hear from you if you have a passion for outstanding customer service, with experience from a similar role managing people, and are keen to make a difference in a busy veterinary environment. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).
Responsibilities
* Manage a team of two receptionists to ensure excellent customer service, juggle administration tasks and support the Practice Director in diverse duties including finances, Health & Safety and rota planning.
* Answer calls, diary management and welcome clients to ensure every call or visit is a positive experience.
* Manage appointment bookings, handle queries, take payments and manage medications where applicable.
* Support training and development; there is an opportunity to train as an SQP (subject to eligibility and requirement).
Qualifications & Skills
* Detail-oriented with excellent written and verbal communication skills, a confident telephone manner, and experience using various IT systems (training provided).
* Demonstrates a positive ‘can do’ attitude.
* Passion for outstanding customer service; experience in a similar role with people management; in-depth equine knowledge from owning/working with horses.
Benefits
* Competitive salary up to £34k, depending on experience.
* Benefits package including 25 days holiday, pension, discounted healthcare and staff discounts for equine and companion animals.
About Us
We are a friendly and experienced team of equine vets, nurses andadministrators providing first opinion work, 24/7 emergency care and elective surgery throughout the Thames Valley.
See our website for more information on who we are: https://scott-dunns.co.uk/
Ready to join us?
Click the 'Apply Now' button below.
Note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
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