We are currently supporting a local medispa in their search for a Business Operations Manager to work on-site 5 days per week.
We're looking for a very specific type of person for our client…
The person who is hyper-organised.
The person who notices when stock levels are low before anyone else does.
The person who walks into a busy environment and immediately starts bringing order to the chaos.
The person who gets satisfaction from structure, routine, organisation and making sure everything runs exactly as it should.
If that sounds like you, keep reading!
Our client is a clinic that delivers a range of advanced Medical Aesthetics, Skin & Laser treatments.
Some days are calm and structured. Other days are incredibly busy.
Clients arrive early. Staff need support. Deliveries can turn up unexpectedly. Bookings change. Enquiries flood in.
Through all of this, our client needs someone who can keep the operation running smoothly at all times.
Someone who thrives on organisation, but can perform under pressure.
Someone who can maintain standards, processes and structure even when the clinic is at its busiest.
What this role will be responsible for:
- You will effectively run the day-to-day operation of the business.
- You will be the person who keeps everything moving.
- The central point between clients, practitioners, suppliers and management.
You will oversee:
- Client bookings and appointment management
- Deposits, payments and financial administration
- Daily clinic operations
- Staff rotas and scheduling
- Team communications and accountability
- Stock management and ordering
- Supplier relationships
- Lead management and enquiry handling
- Client experience and retention
- Operational processes and procedures
- Reporting, organisation and administration
You won't simply manage tasks.
You'll create structure.
You'll maintain standards.
You'll ensure things are done correctly every single time.
This role will suit you if:
- You are exceptionally organised
- You naturally create systems and processes
- You are meticulous with detail
- You enjoy structure, routine and accountability
- You remain calm when things become busy
- You can manage multiple priorities simultaneously
- You can convert client enquiries into bookings
- You are confident dealing with clients face-to-face
- You understand how to deliver excellent customer service
- You can lead staff professionally and fairly
- You take ownership rather than waiting to be told what to do
- You are commercially aware and understand the importance of sales, retention and profitability
- You enjoy being the person everyone relies on
Experience we'd love to see:
- Confidence using booking systems, CRM platforms and Microsoft Office
- Previous management or operations experience
- Experience building professional relationships with clients and colleagues
- Experience managing staff and rotas
- Experience handling payments, deposits and financial administration
- Strong stock management and inventory control experience
- Experience implementing processes and operational procedures
- Strong customer service and client relationship management skills
If you're someone who loves organisation, structure, accountability and making things run flawlessly, we'd love to hear from you.
