We’re recruiting for an Income Recovery Officer to join our team in Basingstoke! This is a permanent, full time role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. We’re looking for a proactive and customer-focused Income Recovery Officer. You’ll manage a caseload of rent arrears accounts, working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort, and you’ll play a key role in helping customers maintain their homes.
Key Responsibilities
* Managing a caseload of rent arrears accounts in line with agreed procedures
* Engaging with customers to record contacts, agreements, and referrals
* Providing tailored support and advice to help customers sustain tenancies
* Developing a strong understanding of benefits and payment processes
* Working collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies, including housing options, the Department of Work and Pensions (DWP), and homelessness services
* Ensuring business and customer impacts are considered in all recovery actions
Qualifications and Experience
You’ll bring a wealth of experience in debt recovery and working in a customer‑centred environment. You’ll also have demonstrable awareness and knowledge of the social housing sector. You’ll have strong communication and relationship‑building skills as well as the ability to work effectively with internal and external stakeholders.
About Us
We’re a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long‑term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers. We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures".
Benefits
* 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
* A productivity‑related bonus scheme to enhance your take‑home
* A generous contributory pension of 6% (we’ll match employee contributions between 7% and 10%)
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes
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