About the Role
As our Hospitality Manager, you will leverage your exceptional people management and communication skills to provide our residents with an outstanding experience. Your role encompasses overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme to maintaining the highest standards in housekeeping and maintenance.
If you have proven experience in a similar role within a care home, hotel, or hospitality environment, and are knowledgeable about relevant laws, regulations, and policies, such as employment and health and safety legislation, we invite you to join our friendly, family-oriented care home.
Reports to: Homes Manager / Regional Hospitality & Lifestyle Manager
Key Duties and Responsibilities
1. Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
2. Foster a positive work environment emphasizing teamwork, continuous improvement, and exceptional service.
3. Deliver exceptional experiences for residents, surpassing their needs and expectations.
4. Oversee food service operations, collaborating closely with the chef to ensure quality meals are served on time.
5. Develop engaging activities that promote residents' interests, fun, and well-being.
6. Maintain a top-notch first impression experience and uphold high cleanliness standards.