A leading housing provider in Greater London seeks a Customer Experience & Insights Manager to lead the Complaints Team and drive resident-centric improvements. This role requires strong customer experience and communications expertise to enhance services and engage with residents effectively. You will design strategies based on insights, oversee communications, and engage stakeholders for a holistic approach to customer satisfaction. Responsibilities also include managing feedback tools and ensuring alignment with the organization's values. #J-18808-Ljbffr