Salary: £26,000 - 30,000 per year Requirements: Strong customer service mindset Keen to develop technical skills in a network support role Organised and communicative Experience in a service desk or technical support environment preferred Basic understanding of networking and connectivity Familiarity with WAN services, LAN and WLAN support, monitoring tools or ticketing systems is helpful Certifications such as CompTIA A, Network or similar are a bonus Exposure to VoIP, monitoring platforms or service provider environments is a plus Responsibilities: Serve as the first point of contact for customers and partners addressing issues Handle inbound faults, queries, and service requests while logging them accurately Monitor customer and network assets and respond to alerts Carry out initial troubleshooting across connectivity, LAN, WLAN, and VoIP services Resolve common network issues such as LAN and WLAN faults, SSID and connectivity problems Perform simple configuration changes on access points and initial firewall and VPN checks Know when to escalate complex issues internally or to third-party suppliers Keep customers updated through tickets, status pages, and planned maintenance notifications Manage multiple tickets simultaneously in a busy service provider environment Participate in a 24/7 on-call rota Technologies: Firewall Support LAN Network VPN WLAN More: We are a growing service provider based in Manchester, with a commitment to investing in our network capability and expanding our national fiber rollout. Our network team supports large-scale, live infrastructure, ensuring high levels of service reliability and visibility. We promote a culture of learning and development, providing exposure to carrier-grade networks and opportunities to progress into advanced technical roles. Our role offers a salary of up to £30,000 plus an excellent benefits package, including 27 days of annual leave, private healthcare, and additional support for your wellbeing and development. last updated 5 week of 2026