Role: Residential Service Manager Salary: £40,104 per annum Hours: 37.5 hours per week Location: Llandrindod, Wells We are looking for a dedicated Residential Service manager to join our team for our 27-bed care home located in the residential area of Llandrindod Wells. The two-storey building is surrounded by beautifully landscaped gardens, complete with patio areas and a terrace. Role Objectives: * Provide strong leadership to inspire and motivate the team to deliver high-quality care * Take responsibility for the day-to-day operations of the service, ensuring 24-hour care for residents * Manage resources effectively, including financial performance and occupancy levels * Promote independence, choice, and well-being for residents * Ensure compliance with all regulatory and legislative requirements, including CIW guidelines Leadership Responsibilities: * Lead by example, maintaining visibility and approachability for employees at all levels * Set and uphold high standards of care in line with the organisation’s vision and policies * Oversee a thorough and professional recruitment process, ensuring successful onboarding of new team members * Foster a culture of continuous quality improvement using clinical governance frameworks General Management Responsibilities: * Effectively manage the service’s budgets and achieve key performance targets * Ensure full compliance with statutory obligations and relevant legislation (e.g. health & safety, environmental health) * Support residents in managing their financial affairs, maintaining accurate records * Embed a culture of meaningful activities within the service, engaging the entire team Essential Requirements: * NVQ/QCF Level 5 * Previous registration with CIW * Caring and compassionate approach * Experience managing a service of similar size and client group Benefits: * Employee Ownership Trust – 76% employee-owned, with tax-free bonuses paid to employees * Performance-based bonus * 30 days annual leave * Individualised professional development programmes * GP online service – 24/7 access to consultations via an interactive app * Refer a Friend Scheme – up to £1,000 * Retail, leisure, holiday, and travel discounts This role offers an opportunity to make a meaningful impact in a well-supported, employee-driven environment