Job Description
Job Title: Customer Service Assistant\n\nLocation: Corby\n\nSalary: £24,500\n\nMy Corby-based client are a premium multi-vendor service and repair organisation.\n\nReporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.\n\nGeneral Responsibilities: \n\nContract management Create tasks for preventative maintenance visits\nSchedule preventative maintenance site visits\nCreate and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries\nProduce monthly reports of service statistics to provide details of customer downtime and team/customer activities\nEnsure that contracted service levels are met\nCollate and monitor work of the service team Carry out case reviews with management team e...