Operations Engineer
Clearance Required: SC Clearance (or at least be eligible to obtain it)
Duration: 6 months
Location: Telford - Hybrid - min. 2 days per week
IR35 Status: Mandated PAYE
Role Overview
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities
Provide live service support for the CESA service.
Investigate and resolve incidents without breaching SLAs.
Manage and monitor batch scheduling processes.
Perform daily checks and triage ServiceNow tickets.
Support patching and failover activities.
Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies
PL/SQL and Java (core development and debugging)
Live Service Support experience
ServiceNow (ticket triage and root cause analysis)
Batch scheduling tools (eg, Job Scheduler)
Strong problem-solving and analytical skills