Location: Darlington with hybrid working (up to 3 days working in the office) We’re looking for a Business Analyst to join our Change Team within the Northgate Group, playing a key role in shaping how our business evolves. This is a genuinely business-facing role, working closely with end users, operational teams, and change leaders to understand how our people work today and how we can design better processes, services and experiences for tomorrow. You will work across multiple business domains to analyse problems, identify opportunities, and define changes that deliver measurable value. This is not a purely technical or systems-focused BA role, it’s about driving real operational and customer impact across the full project lifecycle. Key Responsibilities will include: Investigating and understanding the current business state, including challenges, risks, and improvement opportunities Performing stakeholder analysis to identify perspectives, influences, and engagement needs Conducting detailed gap analysis between the current (“As Is”) and desired (“To Be”) business states Eliciting, analysing, validating, and documenting business and system requirements, using industry-standard techniques Translating business needs into clear, testable requirements that guide design, development, and testing activities Collaborating with solution architects, developers, and test teams to ensure solutions align with the agreed business objectives Supporting business readiness and acceptance activities to ensure implemented solutions deliver the intended value Join Northgate as a Business Analyst and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary - £40,000 - £50,000 per annum dependant on your level of experience, enhanced by a company car/car allowance Annual Leave - 24 days plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday! Pension - Employer contributions of 5%. Financial Benefits - Enjoy the security of free life assurance, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About You You have a minimum of two years’ experience as a Business Analyst, ideally within a business change, operations, service design or transformation environment You have excellent core analysis skills, including requirements elicitation, process mapping, data analysis, and stakeholder management You’re familiar with recognised techniques such as requirements engineering, process modelling, use story mapping and writing (invest framework) You’re can translate complex business needs into structured, actionable documentation understood by both technical and non-technical audiences You’re experienced in supporting testing and validation phases, including preparing and reviewing test scripts You hold or are working towards a recognised BA qualification (ISEB/BCS) or can demonstrate equivalent practical experience You’re naturally curious, collaborative, and passionate about delivering meaningful business change About Us With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most. We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.