Our of hours Call Handler
Hours: 08:00am - 17:00pm
Location: Office based in Crawley
Type: Ongoing Temporary contract
Salary: £16.22ph umbrella rate
Job Summary:
We are seeking Call Handler / Call Centre Operator to join our team and assist social housing clients in booking appointments. You will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services.
Key Responsibilities:
Handle inbound and outbound calls from residents regarding repairs and maintenance issues.
Accurately log repair requests on the system, ensuring all details are captured correctly.
Diagnose repair issues based on resident descriptions and allocate jobs to the appropriate contractors or internal teams.
Prioritise urgent and emergency repairs, ensuring prompt action is taken.
Provide excellent customer service, ensuring residents feel listened to and supported.
Keep residents updated on the progress of their repairs, managing expectations and resolving queries.
Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed
efficiently.
Handle complaints professionally and escalate where necessary.
Maintain accurate records of all calls and updates on the housing management system
Please apply today with your updated CV or call Leah Seber a Build Recruitment for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer