Customer Payment & Complaints Co-Ordinator (Maternity Cover )
Location: Castleford (Allerton Bywater Network Centre, Letchmire Road, WF10 2DB)
Job Type: Temporary (Maternity Cover) – Potential to become permanent
Salary: £26,500 – £28,000 per year (depending on experience)
Reports to: Finance Manager
Start Date: ASAP
About Solar Fast
Solar Fast is one of the UK's fastest-growing solar panel installers, helping homeowners cut their energy bills and carbon footprint with high-quality, affordable solar systems.
In 2024, we entered a new era as Wickes Group plc—the UK's leading home improvement brand—acquired a 51% stake in our parent company, Gas Fast Ltd. This strategic investment gives Solar Fast national reach, industry trust, and a key role in Wickes' expansion into the renewable energy market.
With over 3,700 installations delivered in just two years and growing demand for home solar solutions, we're scaling quickly and building a strong, supportive team to match.
The Role
We're looking for a reliable, organised, Customer Payment & Complaints Co-Ordinator to join us on a maternity cover contract, with the potential for a permanent role. This role is primarily focused on payment collection and complaint handling alongside general administrative support in the day-to-day running of our finance department.
You'll manage customer payment communications, keeping financial records up to date, and playing a vital role in reporting and monitoring the company's debt position. In this role you would also deal with coordinating and closing customer complaints. This is a full time, office based role.
Key Responsibilities
* Contact customers by phone and email to follow up on outstanding payments.
* Issue invoices, reminders, payment confirmations, and finance paperwork.
* Circulate daily debtors reports and monitor outstanding balances.
* Maintain accurate records using our CRM and financial systems.
* Liaise with lenders and finance providers regarding customer agreements.
* Help customers understand payment terms and resolve any queries.
* Resolve customer complaints.
* Escalate overdue or complex issues to the Finance Manager.
* Support general admin and team duties as required.
What We're Looking For
* Experience in credit control, collections, finance administration and complaint handling.
* Confident phone manner and clear written communication.
* Excellent attention to detail and time management skills.
* Comfortable using Microsoft Excel, email, and CRM/finance systems.
* Ability to handle sensitive financial matters professionally.
* Experience working in a regulated or finance-based environment is a bonus.
What You'll Get
* £26,500 – £28,000 salary (depending on experience)
* 28 days' holiday (including bank holidays)
* Extra paid day off for your birthday
* Staff discounts with Solar Fast and Wickes
* Free on-site parking
* A chance to grow with a fast-moving business in the renewable energy sector
How to Apply
Email your CV and a short cover letter to
Subject: Customer Payment & Complaints Co-Ordinator (Maternity Cover)
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,500.00-£28,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person