Salary: £45,000 - 45,000 per year Requirements: At least 5 years experience in IT support, infrastructure, technical operations, or field engineering Experience managing Internet of Things devices or distributed environments Experience working in multi-site live operational settings Experience mentoring or supporting other team members is desirable Strong networking knowledge including IP addressing, virtual private networks, and troubleshooting Experience with routers, switches, and firewalls Strong understanding of Windows operating systems and system diagnostics Experience with remote device management Strong root cause analysis skills Good documentation and asset management practices Understanding of endpoint security and device compliance Desirable Experience: Camera-based recognition systems Edge computing devices such as small form factor industrial computers Parking systems or device management platforms Cloud systems, application programming interfaces, and Microsoft 365 administration Responsibilities: Maintain, monitor, and optimize Internet of Things devices and hardware including cameras, edge devices, kiosks, tablets, and networking equipment Manage deployment, configuration, and lifecycle of infrastructure across multiple sites Ensure system health, connectivity, and performance using monitoring tools Carry out preventative maintenance to reduce outages and improve reliability Improve operational efficiency through automation and process improvement Monitor uptime, performance, and service stability across all sites Perform root cause analysis after incidents and implement long-term fixes Work with engineering teams and suppliers on recurring technical issues Support system upgrades, migrations, deployments, and new site onboarding Support camera-based recognition systems, parking platforms, payment systems, and sensor-driven devices Troubleshoot end-to-end system flows from hardware through to backend services and reporting Work with external partners to improve system performance and resilience Provide hands-on support for live operational environments Identify and resolve infrastructure inefficiencies Support technical delivery of new site rollouts and improvements Provide guidance and support to junior team members when required Manage procurement, stock control, and lifecycle planning of devices Prepare, configure, and track equipment for deployment Maintain accurate records of inventory, spares, and tools Coordinate logistics across teams, suppliers, and site locations Maintain configuration records, network diagrams, and onboarding documentation Create standard operating procedures, setup guides, and troubleshooting documents Manage tickets and change requests using standard service management tools Support compliance with security, data protection, and device standards Technologies: Backend Cloud Hardware IoT Support Microsoft 365 Network Security Windows Office 365 DevOps More: We are a forward-thinking company dedicated to improving the reliability and performance of our distributed Internet of Things and automated parking environments. Our Technical Operations Engineer will work in a hybrid setting, with four days in the office and one day working from home. We value hands-on experience in infrastructure networking and IoT-based systems, and we are looking for someone who thrives in a multi-site operational environment. Join our team to make an impact in maintaining high system reliability and performance while enjoying the benefits of a collaborative work culture. last updated 18 week of 2026