About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you’ll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. You’ll communicate with customers via phone, email, and website requests, managing each order from enquiry to post-hire feedback. You’ll own the customer journey and build relationships with regular customers, thinking on your feet to ensure we deliver the best experience and continually improve our service.
This is a fantastic opportunity for individuals with customer service experience, ideally in a relevant industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What we offer: Joining a successful FTSE100 company, the UK’s largest equipment rental provider. Our benefits include a flexible rewards package, generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a great pension scheme.
About You
We’ll provide training and development to support your success. We’re interested in your aspirations and how we can help you grow.
To succeed, you will need:
* Proven experience in a customer service role, handling inbound enquiries, completing transactions, and satisfying customers
* Experience in developing product knowledge and understanding our business
* Exceptional communication skills, including negotiation and influencing
* Good judgment and initiative in decision-making
* A collaborative team approach
* Flexibility and adaptability in a fast-paced environment
* A commitment to continuous improvement
* Proficiency in MS Office and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors including construction, industrial, energy, and events. Our team makes the impossible possible, turning "what if" into "what is".
Our people are our greatest asset. We value diversity and inclusion, providing equal opportunities and fostering a culture of fairness and respect.
Your health, safety, and wellbeing are important. We support initiatives like mental health campaigns, first aid programs, and provide access to helplines, counseling, and financial wellbeing resources.
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