Job Description
Job Title: Customer Service Representative
Location: Bromsgrove, United Kingdom
Employment Type: Full-time
Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services
Job Description: RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Customer Service Representative (CSR) position. The CSR will be responsible for handling phone and email enquiries from customers, providing price and lead time quotations, and entering and tracking orders. Technical knowledge will sometimes be required to support customers. The CSR will need to be comfortable with creating and monitoring domestic and international shipments of goods. Support with stocking, picking, and packing goods from the warehouse may on occasion be required.
Key Responsibilities:
* Handle telephone and email enquiries from customers
* Provide price and lead time quotations via telephone and email
* Process purchase orders into sales orders using Sage ERP system
* Ensure newly entered purchase orders are acknowledged
* Create and monitor domestic and international shipments of goods
* Provide technical data specs and literature to customers
* Offer technical support, including basic troubleshooting of bearing products
* Convert competitor products to RBC/Dodge products when opportunities arise
* Communicate effectively with US internal sales and other suppliers
* Identify areas for customer service improvement and contribute best practice suggestions
* Abide by company health and safety policies
Required Qualifications:
* GCSE in Maths and English
* Experience with Microsoft Office products (Outlook, Excel, Word, Teams)
* Experience with ERP software (experience with Sage preferred, but not required)
* Team player with strong communication and organizational skills
* Positive attitude
* Goal-driven