Customer service / service administrator

Customer Service / Service Administrator
Location - Sheffield Salary: £30,000, rising to £32,000 after 6‑month probation Hours: 8:00am – 5:00pm Hybrid: 2–3 days WFH Holidays: 23 days + bank holidays Full‑time, Permanent Francesca’s Recruitment Ltd
About the Company
Our client is a well‑established and expanding organisation specialising in patient handling equipment and moving and handling solutions across the UK. Since 1998, they have supported the NHS, care homes, hospices and special schools, delivering reliable equipment and a consistently high standard of service.
They are committed to providing safe, effective solutions that support independence, dignity and quality of care for patients and carers.
The Role
We are recruiting a Customer Service / Service Administrator to join a professional and supportive Customer Service team. The role focuses on delivering excellent service, maintaining accurate administration and supporting the wider business with efficient communication and workflow management.
Key Responsibilities
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Customer Service Excellence Provide professional and timely support to customers and internal teams. Respond to enquiries in line with service level expectations and ensure all interactions are recorded accurately.
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First‑contact resolution Manage inbound service and sales calls, aiming to resolve queries efficiently and confidently.
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Account Support Work with the Key Account Manager to identify opportunities within existing accounts and keep customers updated on remedial work.
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Administrative Ownership Complete pre‑sales and post‑sales administration, process follow‑up work and set up new customers and contracts within the job management system.
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Cross‑Functional Collaboration Liaise with engineers, sales, operations and accounts teams to support workflow and resolve job‑related queries.
What You Will Bring
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A strong customer‑first mindset
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A positive and professional approach
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Excellent attention to detail and accuracy
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Strong organisational skills and the ability to prioritise
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Confidence communicating with customers and colleagues
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A supportive and team‑focused attitude
Benefits
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£30,000 salary
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Increase to £32,000 after 6‑month probation
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Hybrid working: 2–3 days from home
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23 days holiday + bank holidays
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Company pension
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Private medical insurance
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Profit sharing
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Sick pay
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On‑site parking
Location
Sheffield with hybrid working available