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upto £40,000 per annum + Excellent benefits package
Working Hours: 40 hours a week
Location: London
Closing Date: 24/06/2026
Job Category: HR
UK Sodexo Live
Job Introduction
Job Title: Hospitality Training Manager
Location: Royal Academy of Arts, Burlington House, Piccadilly, London, W1J 0BD
Salary: up to £40,000 + 10% performance Bonus
Working hours: 40 Hours / Working 5 days out of 7, some weekends or evenings may be required
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts.
This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site.
We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff.
This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:
* Lead on service standards across the site, ensuring a consistent and high-quality guest experience
* Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders
* Observe service delivery and provide practical feedback and coaching to improve team performance
* Monitor guest feedback and performance trends, using insights to identify areas for improvement
* Work closely with venue managers and support teams to implement service improvements and embed best practice
* Support onboarding and ongoing development of team members to build capability and engagement
For a full list of responsibilities please read the attached job description
What You Bring:
* Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice
* Previous experience leading, coaching or training teams, with the ability to support and develop others
* A good understanding of service standards and the customer journey, with the ability to identify areas for improvement
* Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams
* A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities
* An interest in people development, training or HR, with a willingness to build further skills in this area
* The ability to observe service, provide constructive feedback, and support teams to improve performance
What we offer:
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
* Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
* The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
* Money Insights and financial benefits via the Salary Finance Platform.
* Save for your future by becoming a member of the Sodexo Retirement Plan.
* A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
* Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
* Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
* Flexible and dynamic work environment.
* Competitive compensation.
* Full training and full protective uniform supplied.
Equal Opportunity and Diversity
We are committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
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